Return Policy
(A consumer is any natural person who enters into a legal transaction for purposes that predominantly are not attributable to their commercial or self-employed professional activity.)
Information Regarding the Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this agreement within 30 days without providing any reason.
The withdrawal period is 30 days from the day:
● on which you, or a third party designated by you (who is not the carrier), take possession of the goods, provided you ordered one or more items in a single order and they were delivered together;
● on which you, or a third party designated by you (who is not the carrier), take possession of the last item, provided you ordered multiple items in a single order and they were delivered separately.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. This can be done via email: info@savelle.co.uk.
You may use the attached model withdrawal form for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of your intention to exercise your right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this agreement, we will reimburse all payments received from you, including delivery costs (except for any additional costs incurred if you chose a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within 30 days from the date we are informed of your decision to withdraw.
We will carry out the reimbursement using the same payment method that you used for the original transaction, unless expressly agreed otherwise. In any case, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have:
● received the returned goods, or
● you have provided proof that you have returned the goods,
whichever comes first.
You must send back or hand over the goods to us without delay and no later than 30 days from the date on which you notify us of your withdrawal from the contract. The deadline is met if you send the goods before the 30-day period has expired.
The direct cost of returning the goods is at your own expense.
You are only liable for any diminished value of the goods resulting from handling them in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion and Early Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts:
● for the supply of goods that are not prefabricated and which are made on the basis of an individual choice or decision by the consumer;
● for the supply of goods that can spoil quickly or have a limited shelf life;
● for the supply of alcoholic beverages, the price of which was agreed at the time of contract conclusion, but which can only be delivered after 30 days and whose actual value depends on market fluctuations;
● for the delivery of newspapers, magazines, or periodicals, except for subscription contracts.
The right of withdrawal expires prematurely for contracts:
● for the supply of sealed goods that are not suitable for return due to health or hygiene reasons, if the seal was removed after delivery;
● for the supply of goods which, after delivery, are inseparably mixed with other goods due to their nature;
● for the supply of audio or video recordings or computer software in a sealed package, if the seal was broken after delivery.
Sample Cancellation Form
Please contact us at the following email address before returning any items: info@savelle.co.uk.
Note: The return address on our packages is not our return address. You will receive our return address via email upon request.
If you wish to cancel the contract, please complete the form below and email it to us:
Cancellation Form
I/we () hereby withdraw from the contract concluded by me/us () concerning:
● the purchase of the following goods () /
● the provision of the following service ()
Ordered on: () ____________ / Received on: () ______________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date: ______________
(*) Delete where not applicable.