General terms and conditions

Article 1 – Definitions
In these terms and conditions, the following terms are understood to mean:
Cooling-off period: The period within which the consumer can make use of their right of withdrawal.
Consumer: The natural person who does not act in the course of a profession or business and enters into a distance contract with the entrepreneur.
Day: Calendar day.
Long-term transaction: A distance contract related to a series of products and/or services, for which the supply and/or purchase obligation is spread over time.
Durable data carrier: Any means that enables the consumer or entrepreneur to store information that is addressed to them personally, in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: A contract concluded within the framework of an organized system by the entrepreneur for selling products and/or services at a distance, where up to and including the conclusion of the contract only one or more techniques for remote communication are used.
Technique for remote communication: A means that can be used to conclude a contract without the consumer and entrepreneur being in the same room at the same time.
General Terms and Conditions: These present General Terms and Conditions of the entrepreneur.

Article 2 – Right of withdrawal
The consumer has the right to withdraw from the agreement within a 30-day cooling-off period without providing any reason. During this period, the consumer must handle the product and packaging with care.
If the consumer makes use of their right of withdrawal, they must return the product with all delivered accessories and, if reasonably possible, in the original condition, according to the reasonable instructions of the entrepreneur.

Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order between entrepreneur and consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the terms and conditions can be reviewed and that they will be sent free of charge at the consumer's request.
If the distance contract is concluded electronically, the text of these terms and conditions may be made available electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not possible, the consumer will be informed where the terms can be viewed electronically and that they will be sent free of charge at the consumer's request.
If, in addition to these general terms, specific product or service conditions apply, the above clauses apply accordingly, and in the event of conflicting conditions, the consumer may rely on the provision most favorable to them.
If any provision of these general terms is wholly or partially void or annulled, the agreement remains otherwise in force, and the void provision will be replaced in mutual consultation by a provision that approximates the original intent as closely as possible.
Situations not covered by these general terms will be assessed in the spirit of these terms. Any ambiguities about interpretation or content must also be explained in the spirit of these general terms.

Article 4 – The offer
If an offer has a limited duration or is subject to conditions, this will be explicitly stated.
The offer is non-binding. The entrepreneur reserves the right to change or adjust the offer.
The offer contains a complete and accurate description of the offered products and/or services. Descriptions are sufficiently detailed to enable proper consumer assessment.
If the entrepreneur uses images, they are a truthful representation. Obvious errors or mistakes in the offer do not bind the entrepreneur.
All images and specifications are indicative and cannot be grounds for compensation or dissolution. The entrepreneur cannot guarantee that the displayed colors exactly match the actual product colors.
Each offer clearly states the consumer's rights and obligations upon acceptance, including:

• Possible shipping costs

• The manner in which the agreement will be concluded and the necessary steps

• Applicability of the right of withdrawal

• Method of payment, delivery, and contract execution

• Period for accepting the offer or the validity of the price

• Tariffs for remote communication (if differing from standard base rate)

• Whether the agreement will be archived and how the consumer can access it

• Method of reviewing and correcting submitted data before concluding the contract

• Languages in which the contract can be concluded (in addition to Dutch)

• Codes of conduct adhered to by the entrepreneur and how to view them electronically

• The minimum duration of the contract for a long-term transaction
  Optional: available sizes, colors, materials

Article 5 – The agreement
The agreement is concluded at the moment the consumer accepts the offer and fulfills the stated conditions, subject to paragraph 4.
If the consumer has accepted the offer electronically, the entrepreneur confirms receipt of acceptance without delay. Until this confirmation is received, the consumer may dissolve the agreement.
If the contract is concluded electronically, the entrepreneur shall implement appropriate security measures for electronic data transmission and ensure a secure web environment. If electronic payment is possible, the entrepreneur shall observe suitable security procedures.
The entrepreneur may, within legal boundaries, verify whether the consumer can meet payment obligations and gather relevant facts for responsibly concluding the distance contract. If justified, the entrepreneur may refuse an order or attach special conditions.
Upon delivery, the entrepreneur will send the consumer, in a durable medium or physical form, the following:

• Address for complaints

• Conditions for the right of withdrawal or information if it is excluded

• Warranty information and post-purchase service

• Data from article 4(3), unless already provided

• Terms for canceling contracts of one year or indefinite duration
  In the case of long-term transactions, the above only applies to the first delivery. All contracts are conditional on product availability.

Article 6 – Right of withdrawal
For product purchases, the consumer may dissolve the contract within 30 days without giving reasons.
This cooling-off period starts the day after the consumer or an appointed representative receives the product.
During this period, the consumer must handle the product and packaging carefully and only unpack to assess the product.
To use the right of withdrawal, the consumer must notify the entrepreneur in writing or by email within 30 days of receipt.
After this notification, the product must be returned within 30 days. The consumer must provide proof of return shipment, e.g., a shipping receipt.
If the consumer fails to notify or return the product on time, the purchase is final.

Article 7 – Costs in case of withdrawal
The consumer bears the return shipping costs.
If the consumer has already paid, the entrepreneur will refund the amount within 30 days, provided the product has been returned or proof of return is presented.

Article 8 – Exclusion of the right of withdrawal
The entrepreneur may exclude the right of withdrawal for certain products if clearly stated in the offer.
Exclusions apply only for:

• Custom-made products based on consumer specifications

• Clearly personal products

• Products that cannot be returned due to their nature

• Perishable or aging items

• Products with prices tied to volatile financial markets

• Newspapers and magazines

• Sealed media/software once unsealed

• Sealed hygiene products once unsealed

Article 9 – Pricing
During the offer validity period, prices will not be increased, except for VAT changes.
For items influenced by financial markets, variable pricing is allowed, and this must be stated in the offer.
Price increases within three months of the contract are only allowed due to legal changes.
Price increases after three months are only allowed if:

• Resulting from legal changes, or

• The consumer may cancel the contract from the effective date of the price increase
  Prices are subject to printing and typographical errors. The entrepreneur is not obligated to deliver at an incorrect price.

Article 10 – Conformity and Warranty
The entrepreneur ensures that products/services meet the contract, listed specifications, usability, and legal requirements.
Any additional guarantees do not affect legal rights.
Defects or incorrect deliveries must be reported within 30 days. Returns must be in original packaging and new condition.
The warranty matches the manufacturer’s term.
Warranty voids if:

• The consumer has repaired/altered the product themselves

• Products are misused or improperly handled

• Defects result from legal requirements on materials

Article 11 – Delivery and Execution
The entrepreneur will handle product orders with the utmost care.
Orders will be executed as soon as possible, within 30 days unless agreed otherwise.
If delivery is delayed or partially fulfilled, the consumer will be informed within 30 days and can cancel the contract without charge.
Refunds will be processed within 30 days after cancellation.
If a product is unavailable, a substitute may be offered with clear explanation.
Substitutes may still be returned. Return shipping is at the entrepreneur's cost.
The risk of damage or loss lies with the entrepreneur until delivery to the consumer or their representative.

Article 12 – Long-term contracts: duration, termination, and renewal
Termination

• Consumers may cancel indefinite contracts for regular deliveries with a one-month notice period.

• Fixed-term contracts may be canceled at the end of the term with up to one month’s notice.

• The consumer must be allowed to cancel at any time, in the same way as the contract was entered into.
  Renewal

• Fixed-term contracts may not be automatically renewed.

• Exceptions apply for newspaper/magazine subscriptions up to three months.

• Contracts may be extended indefinitely only if they are cancellable at any time with one month’s notice (or three months for less frequent deliveries).

• Trial subscriptions end automatically.
  Duration
  Contracts lasting more than one year may be terminated after one year with a one-month notice, unless fairness dictates otherwise.

Article 13 – Payment
Unless otherwise agreed, payment must be made within seven working days after the cooling-off period starts.
For service contracts, this begins after confirmation is received.
Consumers must immediately report payment errors.
In case of non-payment, the entrepreneur may charge reasonable fees made known in advance.

Article 14 – Complaints
Complaints about contract execution must be submitted within seven days after defects are found.
Complaints will be answered within 14 days. If more time is needed, the consumer will be notified.
If a complaint cannot be resolved, a dispute arises, which may be subject to arbitration.
A complaint does not suspend obligations unless stated otherwise by the entrepreneur.
If a complaint is valid, the entrepreneur may replace or repair the product.

Article 15 – Disputes
Only Dutch law applies to agreements under these terms, even if the consumer lives abroad.